V. Saxena
FounderOn site most days, still handles the difficult jobs personally.
We have moved to a larger premises. Same team, more capacity.
There are plenty of options for opticians and eyewear store in this city. What patients tell us they stay for is a doctor who explains and clear costs before treatment. We cover eye testing, prescription glasses and sunglasses, and we would rather turn a consultation down than take one we cannot do properly.
Six things we do often, and do properly. Combinations are fine.
Eye Testing, scheduled around you rather than around our calendar.
Straightforward Prescription Glasses with a written warranty and a single point of contact.
Sunglasses handled end to end, with the scope and the price agreed before we begin.
Our most requested consultation. Contact Lenses delivered by the same clinical team every time.
Kids Eyewear — quoted per per consultation, with no line items appearing later.
We have done enough Lens Replacement work to know where it goes wrong, and we plan around that.
On site most days, still handles the difficult jobs personally.
Runs scheduling, quality checks and anything a patient escalates.
Trains the junior team and signs off every consultation before handover.
Had a problem two weeks later. One call, sorted, no argument about whether it was covered.
Send the details and we will come back with a fixed quote within one working day.