A. Chaudhary
Managing PartnerOn site most days, still handles the difficult jobs personally.
New extended hours: we are open until 8 PM, Monday to Saturday.
ShieldPest Control runs on repeat business, which only works if the basics hold. Our field technicians handles cockroach control, termite treatment and bed bug removal, and every call-out is quoted, scheduled and closed the way it was agreed. No moving goalposts.
On site most days, still handles the difficult jobs personally.
Runs scheduling, quality checks and anything a customer escalates.
Trains the junior team and signs off every call-out before handover.
This is the thing our customers mention most, so it is the thing we measure.
Built into how we schedule, not something we promise and hope for.
The relationship does not end when the invoice is paid.
One person owns your call-out from enquiry to close. No being passed around.
Had a problem two weeks later. One call, sorted, no argument about whether it was covered.
I asked three places about cockroach control. This was the only one that explained the options instead of pushing the most expensive one.
They called me before I had to chase them, which honestly I was not expecting.
One message is enough to get started — we will ask for the rest.