V. Saxena
FounderOn site most days, still handles the difficult jobs personally.
We have moved to a larger premises. Same team, more capacity.
There are plenty of options for opticians and eyewear store in this city. What patients tell us they stay for is a doctor who explains and clear costs before treatment. We cover eye testing, prescription glasses and sunglasses, and we would rather turn a consultation down than take one we cannot do properly.
On site most days, still handles the difficult jobs personally.
Runs scheduling, quality checks and anything a patient escalates.
Trains the junior team and signs off every consultation before handover.
One person owns your consultation from enquiry to close. No being passed around.
Delays happen. Silence is the actual problem, so you hear from us first.
A written quote with GST shown separately, approved before work starts.
Trained, checked and accountable — and the same faces on repeat visits.
Had a problem two weeks later. One call, sorted, no argument about whether it was covered.
I asked three places about eye testing. This was the only one that explained the options instead of pushing the most expensive one.
They called me before I had to chase them, which honestly I was not expecting.
Send the details and we will come back with a fixed quote within one working day.