R. Malhotra
Founder & DirectorOn site most days, still handles the difficult jobs personally.
About Us
Why clients stay with Serene Spa
Serene Spa runs on repeat business, which only works if the basics hold. Our therapists and stylists handles deep tissue massage, aroma therapy and body wraps, and every treatment is quoted, scheduled and closed the way it was agreed. No surprises at the end.
- Appointments that start on time — on every treatment, not just the first one
- No upselling
- A written quote before any work begins
- Certified therapists and single-use tools
Numbers so far
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Years in operation
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Clients served
0%
Repeat & referral rate
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Average response time
The people behind the work
S. Iyer
Operations HeadRuns scheduling, quality checks and anything a client escalates.
J. Fernandes
Senior SpecialistTrains the junior team and signs off every treatment before handover.
Built around what clients actually ask for
Products they can read the label on
Built into how we schedule, not something we promise and hope for.
After-service support
The relationship does not end when the invoice is paid.
A named contact
One person owns your treatment from enquiry to close. No being passed around.
We call if something slips
Delays happen. Silence is the actual problem, so you hear from us first.
What clients say
I asked three places about deep tissue massage. This was the only one that explained the options instead of pushing the most expensive one.
Ananya Bose
Local resident
They called me before I had to chase them, which honestly I was not expecting.
Rakesh Verma
Corporate client
The appointment started on time and finished when they said it would. Sounds basic. It is not.
Sunita Pillai
Long-term client
Tell us what you need
Describe the requirement and we will confirm scope, cost and timeline before anything starts.