R. Malhotra
Founder & DirectorOn site most days, still handles the difficult jobs personally.
About Us
Why clients stay with Serene Spa
Serene Spa runs on repeat business, which only works if the basics hold. Our therapists and stylists handles deep tissue massage, aroma therapy and body wraps, and every treatment is quoted, scheduled and closed the way it was agreed. No surprises at the end.
- Appointments that start on time — on every treatment, not just the first one
- No upselling
- A written quote before any work begins
- Certified therapists and single-use tools
Numbers so far
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Years in operation
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Clients served
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Repeat & referral rate
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Average response time
The people behind the work
S. Iyer
Operations HeadRuns scheduling, quality checks and anything a client escalates.
J. Fernandes
Senior SpecialistTrains the junior team and signs off every treatment before handover.
Built around what clients actually ask for
Products they can read the label on
Built into how we schedule, not something we promise and hope for.
After-service support
The relationship does not end when the invoice is paid.
A named contact
One person owns your treatment from enquiry to close. No being passed around.
We call if something slips
Delays happen. Silence is the actual problem, so you hear from us first.
Questions we get asked
You call your named contact, not a helpdesk. Anything covered by the warranty on your invoice is corrected at no cost.
The full city and surrounding suburbs. Work further out is possible with a travel charge agreed upfront.
UPI, PhonePe, Google Pay, Paytm, debit and credit cards, net banking and cash. Business clients can be invoiced on 15-day credit terms with a GST bill.
Yes. Ask for the portfolio relevant to your requirement and we will send comparable examples rather than a generic deck.
For the first appointment, ideally. After that we work to the agreed plan and send updates.
Contact
Send us a message
We reply to every enquiry within one working day.
- Phone+91 94082 73546
- Emailenquiry@serene-spa.in
- Address113, Bailey Road, Patna, Bihar 800013
- HoursMon - Sat, 9:00 AM to 7:00 PM