R. Malhotra
Founder & DirectorOn site most days, still handles the difficult jobs personally.
We have moved to a larger premises. Same team, more capacity.
TorqueLine Garage is a car repair and garage that most of its customers find through someone who already uses it. The work covers periodic service, engine repair and denting & painting, and the standard we hold ourselves to is simple: no unnecessary replacements, and the old parts back.
On site most days, still handles the difficult jobs personally.
Runs scheduling, quality checks and anything a customer escalates.
Trains the junior team and signs off every service before handover.
A written quote with GST shown separately, approved before work starts.
Trained, checked and accountable — and the same faces on repeat visits.
Standard on every service, not an upgrade you pay extra for.
This is the thing our customers mention most, so it is the thing we measure.
I asked three places about periodic service. This was the only one that explained the options instead of pushing the most expensive one.
They called me before I had to chase them, which honestly I was not expecting.
The workshop visit started on time and finished when they said it would. Sounds basic. It is not.
Describe the requirement and we will confirm scope, cost and timeline before anything starts.