Refund Policy

1. Room cancellations

Cancel more than 24 hours before check-in and you pay nothing. Cancel inside 24 hours, or do not turn up, and one night's tariff is charged.

During lagan season, 1 November to 28 February, the free-cancellation window is 72 hours.

2. Event cancellations

The 25% booking amount is fully refundable if you cancel more than 30 days before the event date.

Between 30 and 15 days, half the booking amount is retained. Inside 15 days the full booking amount is retained, because the date can no longer be resold.

If you move the date rather than cancel, and the new date is within twelve months, the full amount carries over once at no charge.

3. Restaurant reservations

Table reservations carry no charge and can be cancelled at any time. We do ask for a call if you cannot make it, particularly on weekend evenings.

4. How refunds are paid

Refunds go back to the original payment method. UPI and card refunds typically land in 5 to 7 working days; bank transfers in 2 to 3. Cash payments are refunded in cash at the reception desk against the original receipt.

5. Early checkout

If you leave earlier than booked, nights already begun are charged in full. Remaining nights are refunded, less one night as a cancellation charge.

6. Disputes

Raise any billing dispute within seven days of checkout by writing to stay@anupambihar.com with your booking reference. We aim to resolve within fourteen days.